Welcome To MONTRE

we are committed to providing a seamless shopping and return experience. We’ve designed our policy to give you flexibility and convenience. By making an order From our store we approve all this Policy details so please read it carefully to enjoy good shopping experience.

---

Return Policy Details

• Returns are accepted within 14 days of receiving your item.
• Items must be unused, in original condition, and include all tags and packaging.
• Items not meeting these conditions will be returned to you.

---

Steps to Return Your Items

1- Submit a Return Request: 

• Log in to your account
• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
• Click the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click Request return.

2-Courier Pickup: Once approved, we will arrange a courier to collect the item(s) within 2-7 working days.

3-Inspection: Upon receiving the item(s), we will inspect them:

• • Approved Returns: Proceed with your selected refund method.
  • Rejected Returns: The item(s) will be sent back to you.

Refund Options

We offer multiple refund methods to suit your preferences. Review the table below for details:

Refund Method	Shipping   Fees	Availability	Time Frame
Store Credit	No fees	Available for all payment methods	Immediate upon approval
Online Payment Method	100 EGP return fee	Available for online payment methods (Debit/Credit cards, ValU)	7-10 business days
Bank Transfer	100 EGP return fee	Available for Cash on Delivery or Instapay payments.	7-14 business days (requires bank details)

---

 

 Why Choose Store Credit?

Store credit is the fastest and most rewarding refund option!

• No Fees: Keep 100% of your refund—no deductions.
• Instant Availability: Use your store credit as soon as your return is approved.
• No Expiry: Your credit never expires, so you can shop anytime!

How to Receive Your Refund

1. Store Credit (Recommended):

   • Gift card will be sent for your email with store credit to enjoy a full refund without any deductions.
   • Use it instantly for your next purchase—it never expires.

2. Refund to Original Payment Method: Available for Visa, Debit cards, credit cards, wallets

• • A 100 EGP return Shipping fee will be applied.
  • Refunds are processed within 7-10 business days after approval.

       3-Cash on Delivery or Instapay Payments :

• • Refunds will be processed to your bank account.
  • Please send this required bank details with your order number for -

1. • Provide the following details for processing:
     • Bank Account Number
     • IBAN
     • SWIFT Code
     • Account Holder’s Name
   • A 100 EGP return Shipping fee will be applied.

• If you need any further assistance, please don't hesitate to contact us at 

Thank you for choosing MONTRE